Q: I’VE SEEN AN ITEM BUT CANNOT FIND IT ONLINE OR ON THE WEBSITE ANYMORE?
A: It might be that the item you have previously seen is sold out and not available anymore. We always do our best to help you find your piece, so the best thing is to drop us a mail to firstname.lastname@example.org and we will do our best to help you where we can.
Q: HOW CAN I SEARCH FOR A SPECIFIC PRODUCT AT CLOSET CASE
A: You can use the search bar to help you find a product you’ve previously seen, or you can use different categories to explore. If you still cannot find it, you can always reach out to us via mail to email@example.com and we’ll help you where we can.
Q: HOW DO I PLACE AN ORDER?
A: Browse our products, find your item, choose the correct size and color and add to your cart. Now click on your cart to proceed to checkout, enter all your billing and shipping details, process the payment.
Q: HOW DO I KNOW MY ORDER HAS BEEN PLACED?
A: After your purchase, you’ll be redirected to a page that thanks you for your order and displays your order number. You’ll also receive a confirmation e-mail with all the details – please check your spam folder as well.
Q: WHAT ARE THE ACCEPTED PAYMENT METHODS?
A: We currently accept PayPal, Visa and Mastercard as a trusted payment method.
Q: MY CARD WAS REJECTED/ THERE WAS A PAYMENT FAILURE. WHAT DO I DO NOW?
A: Best is to wait for a short while and then try again – or you can always try an alternative payment methods we offer. If there’s no issue with your card but the problem still persists, please drop us a mail explaining the issue to firstname.lastname@example.org and we’ll help you resolve things directly.
Q: WHY SHOULD I CREATE AN ACCOUNT?
A: With creating an account, you can store all your details in your personal address book, which makes your purchase easier. You can also create your personalized wishlists, save your favourite items for later, keep track of previously visited items, and be part of our loyalty program.
Q: I HAVE AN ACCOUNT, BUT I FORGOT MY PASSWORD..
A: Please just head to the log-in section and click on the ‘Forgot Password’ option. Enter your email address, and follow the instructions in the email you received to reset your password.
Q: I RECEIVED MY ORDER, BUT NOT SURE. WHAT’S YOUR REFUND/EXCHANGE POLICY?
A: Please visit our Returns Policy - where you’ll find all details.
Q: I RECEIVED AN ITEM I DIDN’T ORDER!?
A: We always aim to ensure a great experience, but in the rare scenario of a logistical problem please just drop us an email to email@example.com and we will resolve it directly.
Q: CAN I CHANGE MY ORDER DETAILS?
A: Please make sure to double check all info on your order summary. If there are any changes, please drop us an email to firstname.lastname@example.org within 24 hours of placing the order to make any necessary amendments.
Please note, that unfortunately we are unable to make any amendments after that as the order will be in process already.
Q: WHERE DO YOU SHIP?
A: We offer worldwide delivery. For any further details please drop us a mail to email@example.com
Q: WHAT COURIER DO YOU USE TO SHIP?
A: All our orders are shipped via DHL Express, ensuring a quick and smooth delivery.
Q: WHAT ABOUT IMPORT DUTIES?
A: Please note duties are dependent on each country, with different regulations depending on where you want your order delivered to, please note you are responsible for clearing any custom duties or import charges.
Q: HOW LONG UNTIL I RECEIVE MY ORDER?
A: This depends on where you are located and order processing time. Orders are processed within 2-3 working days, and then prepared for shipping. Once the item is on it’s way to you, you’ll receive an email with shipping information.
Q: HOW DO I TRACK MY ORDER
A: Once you’ve placed an order, and it’s been processed and shipped, you’ll receive an email with the shipping and tracking information, which you can then follow on the couriers website as per the info in the mail.
Q: WHAT ARE THE SHIPPING FEES?
A: Shipping fees depend on where you are located and how many items you have ordered.