RETURN POLICY

Our online returns policy lasts 7 days. If 7 days have gone by since receiving your purchase, unfortunately we can't offer you a refund or exchange.
REFUNDS WILL NOT BE ISSUED ON SALES GOODS. SALES GOODS CAN ONLY BE EXCHANGED.

RETURN POLICY

Should you not be satisfied with your order, you may return it within 7 days after receiving your purchase. 
Please make sure your return complies with our following policy: 
  • Items must be in the same condition that they were received in. 
  • Items must be unworn, undamaged and new. 
  • All tags must be attached to the items. 
  • Items must be in the original packaging. 
  • Shipping charges for the return are not covered by Closet Case - unless stated.
  • Duty and import fees that may apply will be deducted from the refund amount. 
  • Items must be shipped within 7 days after receiving our return confirmation. 
  • Items must be shipped to the address provided by us upon return confirmation. 

 Any returns that do not meet our policy will not be accepted.

 

RETURN PROCESS

To complete your return, we require a receipt proof of purchase, which you receive via e-mail upon placing your order. 

To initiate the return process of your order, please make sure your item meets our return policy criteria. 

Steps for your return process:
1. Please send us an e-mail to shop@closetcaseconcepts.com with the following: 
  • Subject line: Your order number
  • Return reason
  • Whether the return is a refund or an exchange

2. Once we confirm that the return falls within the time limit, we will confirm this to you and provide you with the address to ship the return back to. 

3. Please make sure to ship the return within 7 days of our confirmation. 

4. Once the return is shipped from your end, please e-mail us the tracking number to shop@closetcaseconcepts.com

 

REFUNDS


Once your online return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will then inspect the returned item and inform you of the approval or rejection accordingly. 

If your return is compliant with our policy and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


REFUNDS ARE ISSUED ON ONLINE SALES ONLY.

CANCELLED ORDERS

If you cancel your order before it's dispatched,  you will have your payment refunded. Please note, it is not possible to cancel an order once it's been shipped. 

  

SALE ITEMS

Only regular prices may be refunded. All sale item purchases are final sales and cannot be refunded. 


EXCHANGES

We always ensure your order is packaged with care and you receive the item exactly as you ordered it. All items ordered are brand new and in impeccable condition. In the rare situation that you receive a flawed item, we will offer a replacement or exchange. Should that be the situation please contact us immediately under shop@closetcaseconcepts.com and we will handle your request. Please note this only applies to products with manufacturing defects. 


GIFTS

You are able to purchase gift cards from our online store, to be gifted to yourself or someone else. All same rules of returns apply to gift cards. 


SHIPPING

To return your product, please contact us first to obtain the shipping address.
Please note you are responsible for the cost of shipping and the item until it reaches our store, including any duties or taxes that may occur.

We advise to use a trusted courier to ensure the item reaches us and we can process your return smoothly.

Please note, shipping costs are non refundable.